FAQ
How to custom logo？
- Choose Product: Select a gift box or mailer box for logo customization. Add it to your cart.
- Enter Minimum Quantity: Ensure your order meets the 50-unit custom logo requirement. Add the quantity to your cart.
How to order a sample box with a custom logo?
- Choose Product: Select a gift box or mailer box for logo customization. Add it to your cart.
- Choose Print style:Select the option that corresponds to the box size and add it to the shopping cart
What is the MOQ(minimum order quantity)？
- For fully customized products (custom size, color, packaging, etc.), the MOQ is 500 pieces.
- Standard size on the website,MOQ is 1piece
What is DAP, DDP, DDU?
DAP (Delivered At Place):Delivery at named destination, excluding taxes/duties. Note: Australian imports under AU$1,000 are duty-free."
DDP (Delivered Duty Paid):
Seller delivers goods to destination, fully responsible for customs clearance, duties, and taxes.
DDU (Delivered Duty Unpaid) - Note: Replaced by DPU (Delivered at Place Unloaded) in Incoterms® 2020:
Seller delivers uncleared goods to destination; import charges excluded (may be waived for low-value shipments in Australia).
What is the order processing and shipping time?
Please note that the shipping time is an estimate and the actual time may vary depending on the shipping method you choose and the specific order information. The reference time for common shipping methods is:
Air transportation: about 6-10 working days.
Sea or rail transportation: about 30-40 working days (depending on the destination, the time will vary accordingly).
What about taxes?
- USA: DDP Only. Your order arrives with all duties and taxes paid.
- Global DDP Option: Available for all destinations. Choose DDP and we handle all duties and taxes.
- DAP Option (EU/EFTA): If selecting DAP for the EU, Switzerland, or Norway, you must provide an EORI number during checkout for customs processing."